Published: October 28, 2020
Author: Shelbi Gomez
Recently Dave Wells, chief marketer at Agilify, invited Fritz Haimberger from Appian, and Scott Teeple, Agilify’s chief technology officer, to share how intelligent automation technologies and service providers join together to ensure your programs’ success.
There is a lot of confusion around the many different names and ways intelligent automation (IA) can help your organization streamline your business. With this, one thing is for sure, IA is here to stay. Unfortunately, Forrester reports that 52% of enterprises that have launched their RPA initiatives have not been able to scale because of a lack of orchestration and executive transparency. But why? Simply put, they are not sure how the different technologies—RPA, IBPM, RDA, ML, AI—work together, or they believe that they can rely on RPA alone.
Garter also predicted that by 2024, 75% of large enterprises would be using at least four low-code development tools for both IT application development and citizen development initiatives.
Here are four key takeaways from our discussion:
1. Citizen developers are beneficial to your automation success
Let’s call out the pink elephant in the room. Shadow IT is real, and it is probably happening in your department, by citizen developers. Gartner defines citizen developers as users who create new business applications for consumption by others using development and runtime environments sanctioned by corporate IT. In its simplest term, it is someone who doesn’t have formal coding training. Citizen developers can be anyone, but they tend to be your business process analysts or business consultants in most cases.
Citizen developers can sometimes be your best coders because they deeply understand the department’s work and can be agile. Due to low-code or no-code platforms—like Appian—and citizen developers, you no longer need classically trained developers to start your intelligent automation journeys.
2. You don’t need to rip and replace your technology stack
Many enterprises are hesitant to begin their automation journey because they have already invested thousands—and in some cases, millions—of dollars in their existing technology stacks. Many are afraid that adding automation will require them to replace those technologies. Adding automations should not require a rip and replace of your current technology. Intelligent automation should be about leaving your current systems-of-record in place but customizing and configuring your automations to elevate the existing tools you are using to make them more efficient, at least, until you are ready to replace them.
3. Automation doesn’t reduce headcount
Thanks to Hollywood, most people have an unrealistic fear of robots taking over the world and ultimately rendering us useless. But this couldn’t be further from the truth. How many of us started at a new company hoping to do monotonous, repeatable work all day long? Probably none. Automations allow your people to spend their time focusing on the strategic work you hired them to do. According to a recent report by Workfront, four out of five knowledge workers see automation as a chance to rethink their work in new and exciting ways, and 69% said automation would give them back time to perform their primary job duties.
4. You need a trustworthy partner if you want a scalable automation program
There are many reasons that automation programs are unable to scale. Some of these are due to limited technical capabilities, but the reality is the majority of reasons have nothing to do with technology. We worked with SSON on their Global Intelligent Automation Market Report to identify 13 core reasons why automation programs cannot scale ; some include automation anxiety and cultural roadblocks, design authority, governance, and lack of an automation strategy.
And while we agree that low-code/no-code platforms and citizen developers are tremendously useful, you will eventually need a trusted partner to help scale your automation programs if you want them to be successful.
Listen to the full webinar here.
Shelbi is an experienced communications professional with experience in both agency and corporate marketing environments. She currently guides brand awareness, market research, analyst relations, and customer content. With over a decade of BtoB and BtoC experience, she has helped companies tell their stories in the changing media landscape—in traditional media outlets, social media, and now through content marketing.