Will automation cause organization-wide panic? How will associates react to automation? Is there a way to help people adapt to their new roles?
Automation isn’t about replacing human workers. It’s about taking over mundane, routine tasks, and empowering people to do more. For your automation program to succeed, it’s important for your associates to understand this. Change management for automation can help.
In our HFS Research webinar, Cultivating an Enterprise-Wide Automation Mindset to Achieve Intelligent Automation Success we discuss how we helped our partners at Gilead Sciences build their automation program and how Gilead has been using change management to cultivate a proactive automation mindset at the company.