5 Key Areas That Determine the Health of Your Automation Program
In the world of RPA, it is common for businesses to focus on releasing automation’s, but they tend to forget about the importance of maintaining them. The problem is that over the life of an automation, you are more likely to spend more time supporting them than developing them, which poses an important question: Do you know if your automations are healthy?
When we look at the operations and support of automations, there are 5 specific areas to review on an ongoing basis: Scope, Speed, Sureness, Schedule, and Support.
Scope – Is the automation doing what it was designed to do?
Are you getting the savings expected and/or the compliance benefits that you anticipated when you set up the automation? This can involve several things including auditing the output data, reviewing the cost savings benefits against projections, inspecting compliance benefits and comparing the current business requirements with what was captured during requirement gathering prior to the development of the automation.
Speed – Is the automation processing the data/working as fast as it can?
A good way to review this is to do performance benchmarks at optimal times and periodically compare actual run and process times to the optimal times as well as similar automations.
Sureness – Is the output of the automation accurate?
At least monthly for new automations, the owner of the automation should review the output data and compare it to expected results manually completed. The cadence and volume should be determined by the business risk of the automation and the volume of data the automation processes.
Schedule – Is the automation running within its allocated time window?
Having automations fail because an automation scheduled prior continued to run past its run-time window and having an automation using up only 10% of the time that it was allocated to run are both common problems that you must contend with when you are scheduling automations to run automatically. This sounds easy to handle except when you consider some business processes might have 4 times their volume at the end of the month and even more at the end of the year. Historical information and control charts are invaluable with volume fluctuations allowing you to catch problems with schedules early before they become a problem.
Support – Is the automation taking up more support and operations time than it should?
The time to release automations should always be weighed against the cost of supporting those automations. That’s why it’s always important to track support and operations time against similar automations so you can find the ones that need to be reworked.
Curious to find out more information on how to investigate if your current Automation program is healthy? Click here to check out our Automation Health Check Advisory Service or contact us by filling out the form to the right.
Digital Workforce Operations Manager, Agilify Automation
Intelligent automation digital workforce operations expert with a unique set of skills to provide enterprise level IPA managment services. Thought leader in management of operations, support and management production, intelligent process automation. Responsible for the management of Agilify’s digital workforce operations team and advisory services.